FAQs

Is your equipment clean?

Yes, yes, yes! All of our equipment is carefully disinfected and sanitised after each and every event.

We also ask that all hire equipment be returned to us in a clean and acceptable state. Please refer to our Terms and Conditions as fees may apply if equipment is in unacceptable conditions upon return/collection.

Can we be assured that your hire items are safe and reliable to use?

Absolutely! Our equipment is thoroughly inspected after each hire to ensure our equipment is pristine and safe for every event.

Are you insured?

Most definitely! We are covered for up to $10,000,000.00 for public and product liability.

How far in advance do I need to book?

We recommend contacting us as soon as possible to secure your preferred date and package. Our items are very sought after and we would hate for you to miss out.

How do I secure my booking?

To secure a booking you must pay 50% deposit or in full. The outstanding balance must be paid 7 days prior to the booking date.

Do we need to pay a bond for your hire items?

Yes, a $200.00 refundable bond is required for each hire period, this will be refunded to you as soon as the items are returned to us in the same condition they were hired out and in a satisfactory state of cleanliness.

Please note: the soft play items are not waterproof and the bond will be used as a cleaning fee if the items are returned with wet inner foam.

What payment methods do you accept?

All payments can be made via bank transfer.

Is there a minimum order required for delivery?

Our delivery fees are charged based on your location.  Please ask for a delivery quote if you require delivery.

What if a toy breaks during my hire period?

Please let us know of any damage or breakages to our equipment, we will then assess the damage and it’s cause. Please read our terms and conditions of hire as you may be held liable to pay the repair or replacement costs. 

PLEASE DO NOT LET CHILDREN PLAY WITH BROKEN OR DAMAGE EQUIPMENT

Can I hire your equipment if my event is in a public park

Yes, but there are conditions surrounding this. Public Parks are subject to an additional fee. Additionally, the equipment must be setup in a shaded, dry and suitable area decided by Toddler Events Party Hire. Failure to comply will result in the hire agreement being cancelled and a loss of all monies paid.

What are the rules of play?

The rules of play were created to ensure our equipment is kept safe and can bring smiles of joy to other young children. Please see a list of some of our rules below:

• No face paint, glitter paint, silly string, texta’s/pens, ink, messy play items, party poppers to be used on or near the soft play equipment. We reserve the right to cancel your booking should activities involving those listed be on site or lined up. 
• No shoes in the soft play area and ball pits.
• Children and adults must wear socks in the soft play area
• No food and drinks near or within the soft play area
• No chairs, gazebos, tents are allowed on the soft play area.
• Our soft play equipment and ball pits are to be used only by the appropriate age group 
• No rough play
• Only toys and equipment provided by Toddler Events Party Hire are allowed in the soft play area and ball pit.
• No sharp objects, glass, drinking glasses or bottles are allowed near or in the soft play area and ball pit.
• No smoking or barbeques near the soft play area and ball pit.
• No animals to be near or in the soft play area and ball pit.
• The equipment must not be disassembled or moved. 

To see more information about this, please check our “full terms and conditions” tab.

What happens if I need to cancel my booking?

The deposit is non-refundable but we are happy to reschedule your booking based on availability. Should you need to cancel, we kindly request that any cancellations be made at least 14 days prior to your delivery.